At Ōkami, we are committed to delivering your orders in a timely manner. Please review our shipping policy below:

1. Order Processing:

   • All orders will be processed within 1-2 business days after payment is completed. You will receive a confirmation email once your order has been processed and is ready for shipment.

2. Shipping Timeframe:

   • We aim to deliver all orders within two weeks from the date of order processing and payment completion. This timeframe applies to both domestic and international shipments.

3. Shipping Confirmation and Tracking:

   • Once your order has been shipped, you will receive a shipping confirmation email with tracking information. This will allow you to monitor the progress of your delivery.

4. Delays:

   • While we strive to meet our delivery timelines, unforeseen circumstances such as weather conditions, customs delays, or other factors beyond our control may occasionally cause delays. In such cases, we will keep you informed and work to resolve the issue as quickly as possible.

5. Non-Delivery:

   • If you do not receive your order within two weeks of processing and payment completion, please contact our customer service team. We will investigate the issue and, if necessary, provide a full refund as outlined in our refund policy.