At Ōkami, we strive to ensure that our customers are fully satisfied with their purchases. We understand that sometimes things don't go as planned, so we have outlined our refund and exchange policy below:

1. Non-Delivery Refund:

   • If you do not receive your order within two weeks from the date of purchase, you are eligible for a full refund. Please contact our customer service team, and we will process your refund within 5-7 business days.

2. Defective Product Exchange or Refund:

   • If you receive a defective item, we sincerely apologize for the inconvenience. You have the option to either exchange the item for a new one or request a refund. To initiate an exchange or refund, please contact us within 7 days of receiving the product. Refunds will be processed within 5-7 business days of approving your request.

3. Conditions for Refunds and Exchanges:

   • The product must be returned in its original condition, with all tags and packaging intact.

   • Proof of purchase is required to process any refunds or exchanges.

4. How to Request a Refund or Exchange:

   • Please email our customer service team at [customer service email] with your order number, details of the issue, and any supporting photos (if applicable).

   • We will respond within 2 business days to guide you through the process.

5. Return Shipping:

   • If you are returning a defective item, we will cover the return shipping costs. For all other returns, shipping costs will be the responsibility of the customer.